Refund policy

Last Updated: February 20, 2026

At Redway Feed & Garden, we value our customers and want you to be completely satisfied with your purchase. As a local business serving the Redway community since 1989, we are here to ensure your shopping experience is positive and transparent.

1. RETURN WINDOW

You have 30 days from the date you receive your item to request a return. If 30 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.

2. RETURN ELIGIBILITY

To be eligible for a return, your item must meet the following criteria:

Condition: The item must be unopened, unused, and in the same condition that you received it.
Packaging: It must be in the original packaging with all tags, seals, and labels intact.
Proof of Purchase: You must provide a receipt or order number.

Non-returnable items include:

Gift cards.
Perishable goods (such as live plants or specific animal feed, unless damaged upon arrival).
Hazardous materials or flammable liquids.
Custom-ordered products.

3. RETURN PROCESS

We offer two convenient ways to return your items:

Option A: Return In-Store (Free) You may return items directly to our physical retail storefront. This is the fastest way to process your return.

Location: 290 Briceland Rd, Redway, CA 95560, USA.
Requirements: Bring the item and your order confirmation (digital or printed).

Option B: Return by Mail

Contact Us: Email info@redwayfeedandgarden.com with your Order Number and the reason for the return.
Authorization: Once approved, we will provide you with the return shipping instructions.
Ship the Item: Securely pack the item and send it to our returns department:Redway Feed & Garden Returns 290 Briceland Rd, Redway, CA 95560, United States.

4. RETURN SHIPPING COSTS

Defective, Damaged, or Incorrect Items: If the product is defective, damaged in transit, or if we sent the wrong item, we will cover all return shipping costs. We will provide you with a pre-paid return shipping label.
Customer Remorse (Changed Mind / Wrong Size / No Longer Needed): If you wish to return an item for personal reasons, the customer is responsible for the return shipping costs. You may use your preferred carrier (tracking is highly recommended).

5. RESTOCKING FEES

We do NOT charge any restocking fees for items returned in their original, unopened condition.

6. REFUNDS

Once your return is received and inspected:

We will send you an email to notify you that we have received your returned item and whether the refund is approved.
Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Late Refunds: If you haven’t received your refund after 10 business days, please first check your bank account, then contact your credit card company. If the issue persists, contact us at info@redwayfeedandgarden.com.

7. EXCHANGES

To ensure you receive the correct item quickly, we recommend returning the original item for a refund and making a separate purchase for the new item.